Privacy Policy

SupportAnimal.com is committed to protecting the accuracy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you access our website or use our services (collectively, the “Services”).

By accessing or using our Services, you acknowledge and consent to the practices described in this Privacy Policy. This Privacy Policy constitutes an agreement between you (“you,” “User,” or “your”) and Support Animal (“we,” “us,” “our,” or the “Company”) and is incorporated into our Terms and Conditions, which govern your use of the Website and Services.

This Privacy Policy applies only to information collected through our Website and Services. It does not apply to third-party websites, products, services, or content (“Third-Party Services”) that may be accessible through our platform. Those third parties are responsible for maintaining their own privacy policies and practices.

Please review this Privacy Policy carefully to understand how we collect, use, and safeguard your personal information. By continuing to use our Website or Services, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

Types of Personal Information We Collect

When you use our Website or Services, you may provide certain personal information directly to us, and we may also collect certain information automatically through your interactions with our platform.

The types of personal information we may collect include:

• Personal and contact information, such as your name, date of birth, phone number, email address, and other contact details.

• Communications and correspondence, including information you provide when contacting us or communicating with our team.

• Payment information, such as credit card details or other payment-related information necessary to process transactions.

• Health-related information, including information provided during the initial screening process, such as relevant mental health information or diagnosis-related details necessary for evaluating your request.

We may also automatically collect certain technical and usage information when you access or use our Website or Services. This information may be collected through technologies such as cookies, web beacons, JavaScript, and server logs, and may include:

• IP address and device information;

• Browser type and operating system;

• Domain name and referring URL;

• Date and time of access;

• Pages visited and actions taken within the Service;

• General usage patterns, traffic data, and navigation activity.

This information helps us maintain, improve, and secure our Website and Services and is collected through standard web server processes.

If you choose to create an account or access our Services through a third-party platform or account provider, we may also receive certain information from that service. This may include information such as your user ID, name, email address, profile image, and other data made available through the third party’s authorized API integrations, subject to that provider’s privacy settings and policies.

How We Use and Process Your Personal Information

Sharing of Personal Information with Third Parties

We may share the information we collect in the following circumstances:

Service Providers. We work with independent contractors, vendors, and service providers to help operate and support the Service. This includes, most importantly, licensed therapists who are contracted to provide evaluations and services. In order to facilitate your request, we may share relevant information with your assigned provider so they can contact you and understand the background necessary to evaluate your ESA-related request.

Our service providers may also include companies that support hosting and maintenance of the Service, payment processing, fraud prevention, data analysis, application development, email delivery, and marketing-related services. We only share the information necessary for these providers to perform their specific functions.

Legal Requirements and Protection. We may disclose personal information if we believe it is required to comply with applicable laws, regulations, legal processes, or governmental requests, such as subpoenas, court orders, or regulatory inquiries. We may also disclose information when necessary to enforce our Terms, investigate potential violations, prevent fraud, assist with delinquent accounts, support legal claims, or protect the rights, safety, and security of our users, the Service, or the public.

Third-Party Sharing and Partnerships. We do not sell your phone number and do not allow third parties to contact you via phone, SMS, or automated voice messaging. However, we may share certain limited personal information, such as your name and email address, with carefully selected third-party partners who may offer products, services, or promotions that may be of interest to you. These partners are required to maintain the confidentiality and security of your information and may only use it for the purposes outlined in this Privacy Policy.

Business Transfers. In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, we reserve the right to transfer personal information as part of that transaction. We may also share information with our affiliated companies, and such affiliates will handle your information in accordance with this Privacy Policy.

Aggregated and De-Identified Information. We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This information may be used for research, analytics, or marketing purposes, such as reporting overall usage trends, user demographics, or service performance metrics.

How We Use Your Phone Number Information

By providing your contact information, including your phone number, you expressly consent to be contacted by us for purposes related to your use of the Services. You agree that we may reach you at any telephone number, mailing address, or electronic address you provide or are otherwise associated with your account.

You consent to receive communications through various methods, including SMS/text messages, live calls, prerecorded voice messages, artificial or automated voice systems, and automated dialing or messaging systems. These communications may be delivered even if answered by you or another individual. Standard message and data rates may apply, and message frequency may vary.

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Additionally, all opt-in data and consent information related to text messaging will not be shared with third parties.

Privacy Practices for Third-Party Links on the Website

Content and information provided by the Company may include links to third-party websites, including those of business partners or affiliates. While we aim to link only to websites that uphold similar standards of privacy and security, we are not responsible for the privacy practices, content, or policies of any third-party sites.

Cookies and Tracking Technologies

We do not currently respond to or take action based on “Do Not Track” (DNT) signals or similar automated browser-based tracking preferences. However, you may adjust your privacy and cookie settings at any time through your browser or device controls to manage how tracking technologies are used.

For more information about Do Not Track, you may visit All About DNT.

Age Requirements for Use of the Company’s Services

You must be at least 13 years of age to access or use our Website and Services. The Services are not directed to, and should not be used by, individuals under the age of 13. The Company does not knowingly collect personal information from children under 13 and complies with the Children’s Online Privacy Protection Act (COPPA).

If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take reasonable steps to delete such information, unless we are required to retain it by law. If you believe that we may have inadvertently collected information from a child under 13, please contact us immediately at [email protected].

What Rights You Have Regarding Your Information

You have the following rights regarding the personal data we maintain about you:

Right to Access Your Data.

You may request information about the personal data we hold about you by contacting us at [email protected]. We will respond to your request as soon as reasonably possible. We may charge a reasonable processing fee if the request is repetitive or if less than twelve (12) months have passed since your last request.

Right to Correct, Update, or Delete Your Data.

You may request that we correct, update, or delete any incomplete, inaccurate, outdated, or unnecessary personal information. In many cases, you may update your information directly through your account settings. If you need assistance, you may also contact us at [email protected].

Right to Opt Out of Marketing Communications.

You may opt out of receiving marketing or promotional emails at any time by using the unsubscribe link included in our communications or by contacting us directly. If you have questions about marketing communications, you may reach us at [email protected].

Right to Opt Out of Sale of Personal Information.

We may share limited personal information, such as your name and email address, with selected advertising partners. You have the right to opt out of the sale of this information by contacting us at [email protected].

Please note that opting out may not prevent you from receiving general promotions from us or our partners, but it may reduce the personalization of such offers.

Additional Rights for Nevada Residents

Under Nevada law (SB220), eligible Nevada residents may opt out of the sale of certain “personally identifiable information,” such as name, address, email address, phone number, or similar identifiers.

If you are a Nevada resident and wish to exercise this right, you may submit your request by contacting [email protected].

Additional Rights for California Residents

Under the California Consumer Privacy Act (CCPA), California residents may have additional rights, including:

Right to Know.

You may request details about the personal information we have collected in the past 12 months, including categories of data collected, sources of data, purposes for collection, third parties with whom it is shared, and specific data we hold about you.

Right to Delete.

You may request deletion of personal information we have collected, subject to certain legal exceptions, such as when the information is required to provide services, comply with legal obligations, or ensure security and fraud prevention.

Right to Information About Disclosure.

You may request information about whether your personal information has been shared with third parties for their direct marketing purposes within the past year.

Right to Non-Discrimination.

You will not be discriminated against for exercising any of your privacy rights.

Exercising Your Rights

To submit a request to access, delete, or otherwise exercise your rights, please contact us at [email protected]. Please include your name, email address, and a description of your request so we can process it efficiently.

Response Timeframes

We aim to respond to verified consumer requests within 45 days. If additional time is required, we will notify you in writing along with the reason for the extension.

Updates to This Policy and User Notification

We may update or revise this Privacy Policy from time to time. When material changes are made, we will post the updated Policy on our Website and update the “Last Updated” date to reflect the revision.

We encourage users to review this page periodically to stay informed of any changes. If we make material changes that affect previously collected personal information, we will provide additional notice, such as by email or through the Service.

How to Contact Us About This Policy

Last Updated: June 18, 2026