Please carefully review these Terms and Conditions (“Terms”) before accessing or using SupportAnimal.com (the “Website”). The Website is operated by Support Animal (the “Company”). Throughout these Terms, the terms “we,” “us,” and “our” refer to the Company. Any individual who accesses the Website or uses any services provided through it will be referred to as “you” or “User.”
These Terms, along with any rights, privileges, or licenses granted under them, may not be transferred or assigned by you without prior authorization. The Company may freely assign or transfer these Terms, in whole or in part, without restriction. Any attempted transfer or assignment by you that violates these provisions shall be considered invalid and unenforceable.
Support Animal helps connect individuals with licensed mental health professionals to obtain appropriate documentation based on their individual needs, helping them better understand and navigate ESA-related requirements and protections.
Support Animal does not provide medical services, healthcare services, or professional advice through this Website. Any physicians, therapists, or other licensed healthcare professionals available through the Website or Services operate independently from the Company and use the platform as a means to communicate and provide services directly to users.
Any interactions, communications, or information provided through the Website or Services are not intended to replace the advice, diagnosis, or treatment provided by your personal physician or another qualified healthcare professional. Always seek the guidance of a licensed healthcare provider regarding any medical questions, symptoms, or conditions you may be experiencing. You should never disregard professional medical advice or delay seeking care because of information obtained from this Website.
All content available on the Website, including text, images, audio, and other materials, is provided for informational purposes only. Support Animal does not provide medical advice, diagnose conditions, or make medical determinations.
Additionally, Support Animal is not a law firm and does not provide legal advice. Information provided on this Website should not be considered a substitute for advice from a qualified attorney. If you have questions regarding a specific legal matter, you should consult with a licensed attorney who can provide guidance based on your individual circumstances.
The most current version of these Terms and Conditions is available on this page at all times. We reserve the right to modify, update, or replace any portion of these Terms at our discretion by posting revised terms and updates on the Website. We are not required to provide prior notice of such changes. It is your responsibility to review this page periodically for any updates.
Your continued access to or use of the Website or Services after any changes are posted constitutes your acceptance of the revised Terms and Conditions.
These Terms and Conditions constitute a legally binding agreement between you and Support Animal. Please review these Terms carefully, along with our Privacy Policy, which is incorporated into and made part of this agreement. If you do not agree to these Terms and Conditions, you may not access or use our Website or Services.
These Terms and Conditions were last updated on June 18, 2026.
Section 1 – User Eligibility
Users must be at least 13 years of age and legally capable of entering into binding agreements in order to access the Website and use the Services. If you are under the applicable age of consent or otherwise unable to enter into legally binding contracts, you may not access or use the Website or Services.
You agree that all information you provide or submit through the Website will be accurate, complete, and truthful. Any misrepresentation, omission, or inaccurate information may result in ineligibility to use the Services.
Section 2 – Access and Use of Services
2.1. Subject to your acceptance of and continued compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service. Your use of the Service is conditioned upon adherence to this Agreement. Any use of the Service in violation of these Terms may constitute infringement of the Company’s intellectual property rights in the Service. Any breach of this Agreement may result in termination of your access to the Services.
2.2. Any new features, tools, or services added at the Company’s sole discretion shall be subject to this Agreement. The Company reserves the right to modify, suspend, discontinue, or otherwise alter any aspect of the Service at any time, for any reason, including but not limited to business or operational considerations. The Company may also impose limits on certain features or restrict access to parts or all of the Service without prior notice or liability. You agree to comply with any applicable rules or terms associated with third-party applications or tools used in connection with the Service.
Section 3 – Use and Conduct Rules
As a condition of your access to and use of the Service, you agree that you will not: (a) copy, modify, or adapt any portion of the Service’s software, including but not limited to HTML, PHP, JavaScript, CSS, or other underlying code; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or underlying components of the Service or any related software or systems; (c) distribute or introduce any viruses, malware, time bombs, backdoors, or other harmful or disruptive code; (d) interfere with, bypass, or attempt to circumvent any security features or access restrictions of the Service; (e) sell, resell, or otherwise transfer the Service or any part of it, including user accounts or account access; (f) violate any applicable laws or regulations, including export control laws; or (g) impersonate any person or entity or allow another individual to access the Service using your identity.
You acknowledge that unauthorized use of the Service, including the transmission of spam, unsolicited communications, or disruptive postings, may cause irreparable harm. Accordingly, the Company reserves the right to seek injunctive or equitable relief in addition to any other remedies available under law. The Company also reserves the right to block, filter, or remove any unsolicited communications at its discretion.
When interacting with our team, you agree to communicate respectfully and professionally. If we determine that your conduct is abusive, threatening, or otherwise inappropriate toward any team member, we reserve the right to suspend or terminate your access to the Services immediately.
You further agree to be responsible for any damages arising from your breach of this Agreement and to reimburse the Company for any related losses, costs, or expenses, including reasonable attorneys’ fees.
Section 4 – Privacy and Data Security
Support Animal takes reasonable measures to help protect your personal and sensitive information. Notwithstanding anything to the contrary in this Agreement, the Company’s collection, use, disclosure, and sharing of any personally identifiable information provided through the Website or Services is governed by our Privacy Policy, which is incorporated into and forms part of this Agreement.
For more details regarding how your information is handled and protected, please review our Privacy Policy.
Section 5 – Refund Policy
Kindly review our Return Policy before you make a purchase: https://supportanimal.com/refund-policy
Section 6 – Annual Billing and Subscription
If you choose an annual subscription, you acknowledge and agree that your subscription will automatically renew each year unless canceled. By providing your payment information, you authorize us to charge your selected payment method on file for the applicable renewal fee each year.
Your subscription will renew on the anniversary of your initial purchase date. If the payment method on file is declined or expired, we may, at our discretion, attempt to charge an alternative payment method on file or contact you to update your payment details.
You may cancel your subscription at any time by accessing your account and selecting the cancellation option in your dashboard, or by contacting customer support. If you cancel before the end of your current billing period, your subscription will remain active until the end of that period and will not renew thereafter.
All subscription fees are non-refundable once charged, except where required by applicable law. If you believe you have been billed in error or have any billing-related questions, please contact customer support promptly.
Section 7 – Consent Under the Telephone Consumer Protection Act (1991)
By providing your information, including your phone number, you expressly consent to be contacted by the Company, its agents, representatives, affiliates, service providers, or anyone acting on its behalf for purposes related to your use of the Services. You agree that you may be contacted at any telephone number, physical address, or electronic address you provide or are otherwise reachable at.
You agree that contact may be made through various methods, including SMS/text messages, live calls, prerecorded voice messages, artificial voice messages, and automated dialing or messaging systems. Automated communications may occur when a call is answered by you or another party. Standard message and data rates may apply, and message frequency may vary.
If you do not wish to receive such communications, you should refrain from providing your contact information or discontinue use of the Services where applicable.
This consent is provided in accordance with the Telephone Consumer Protection Act of 1991 (TCPA), 47 U.S.C. § 227, applicable FCC regulations (47 CFR § 64.1200 et seq.), the Federal Trade Commission’s Telemarketing Sales Rule (16 CFR Part 310), and any applicable state or federal laws governing communications.
You represent and warrant that your use of the Services will comply with all applicable anti-spam, anti-telemarketing, and communications laws and regulations.
Section 8 – Ownership and Intellectual Property
The information available through the Service is the property of the Company and its licensors and is protected by copyright, trademark, and other applicable intellectual property laws. Content obtained through the Service may not be copied, reproduced, modified, displayed, reformatted, printed, or used for any commercial purpose without the prior written consent of the Company.
All copyrights and intellectual property rights in the Website, including all text, graphics, and other content, are owned by the Company or its licensors. The Support Animal name, logo, and any other marks displayed on the Website are trademarks of the Company and may not be used without prior written authorization.
Any unauthorized use of the Company’s intellectual property or trademarks is strictly prohibited and shall inure solely to the benefit of the respective rights holders. All rights are reserved.
Section 9 – Liability Disclaimers and Limitations
9.1. Support Animal connects individuals with licensed healthcare professionals who can evaluate mental health-related needs and, when appropriate, provide documentation intended to support lawful accommodation requests. All content available on the Website, including text, images, audio, and other materials, is provided for informational purposes only. Support Animal does not provide medical advice, diagnosis, or treatment. You should always seek guidance from a licensed physician or qualified healthcare provider regarding any medical questions or conditions, and you should never disregard or delay professional medical advice based on information obtained from this Website. Likewise, nothing on this Website constitutes legal advice, and Support Animal is not a law firm. Users should consult a qualified attorney for legal advice regarding any specific matter.
9.2. The Company does not guarantee that landlords, airlines, or other third parties will interpret or apply applicable laws or regulations in a consistent manner. Support Animal does not endorse, certify, or credential any licensed professional engaged through or associated with the Services.
9.3. You expressly agree that your use of the Service is at your own risk and is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to warranties of title, non-infringement, merchantability, or fitness for a particular purpose, except where such disclaimers are not permitted under applicable law. The Company and its affiliates, subsidiaries, directors, employees, agents, contractors, third-party providers, licensors, and any individuals involved in the creation or delivery of the Service (collectively, the “Company Parties”) do not warrant that the Service will be uninterrupted, secure, error-free, accurate, complete, current, or free of harmful components such as viruses or malware.
9.4. To the maximum extent permitted by law, the Company Parties shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, data loss, business interruption, or personal injury, arising out of or related to your use of or inability to use the Service, even if advised of the possibility of such damages. Where liability cannot be fully excluded under applicable law, the total aggregate liability of the Company Parties shall not exceed one hundred dollars ($100).
9.5. These limitations apply to all causes of action, whether in contract, tort (including negligence), strict liability, or otherwise, arising from or relating to the use of or inability to use the Service, to the fullest extent permitted by applicable law.
Section 10 – Waiver and Release
You hereby release, discharge, and agree not to bring any claim or legal action against the Company Parties arising out of or related to your use of the Service, whether based on negligence or any other theory of liability, to the fullest extent permitted by law.
This release applies to any and all claims, damages, liabilities, losses, or expenses that may arise in connection with your access to or use of the Service, including claims related to personal injury, property damage, data loss, or the actions of any third party who may access or use the Service through your account or authorization.
You acknowledge and agree that this release shall survive the termination of your account, the Services, and this Agreement.
Section 11 – Indemnification and Hold Harmless
You agree to indemnify, defend, and hold harmless the Company Parties from and against any and all claims, actions, demands, damages, liabilities, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to your use or misuse of the Site or Services, your breach of this Agreement or any documents incorporated by reference, or your violation of any applicable law or the rights of any third party.
Section 12 – Governing Law and Resolution of Disputes
This Agreement shall be governed by and construed in accordance with the laws of Puerto Rico and applicable federal law, without regard to conflict of law principles.
You agree to submit to the exclusive personal jurisdiction of the state and federal courts located in San Juan, Puerto Rico. In the event of any dispute or claim arising out of or relating to your use of the Site or Services, the parties agree to first attempt in good faith to resolve the matter through direct written negotiation.
If the dispute is not resolved within forty-five (45) days after written notice of the dispute is provided (via certified mail or personal delivery), either party may submit the matter to final and binding arbitration in San Juan, Puerto Rico, in accordance with the rules of the American Arbitration Association then in effect.
YOU HEREBY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES. YOU ALSO AGREE THAT ANY DISPUTES SHALL BE BROUGHT AND RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION OR REPRESENTATIVE PROCEEDING.
Section 13 – Severability and Interpretation
If any provision of this Agreement is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law. The unenforceable portion shall be deemed severed from this Agreement, and such determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
Section 14 – Miscellaneous Provisions
(a) The Company operates and controls the Service from the United States of America. The Company makes no representation that the Service is appropriate or available for use in other locations. The information provided by the Company is not intended for distribution to or use in any jurisdiction or country where such distribution or use would violate applicable laws or regulations, or where it would subject the Company to any registration or compliance requirements. Accordingly, users who access the Service from other locations do so on their own initiative and are solely responsible for compliance with applicable local laws.
(b) This Agreement remains effective until terminated. The rights granted to you under this Agreement will terminate automatically and without notice if, in the Company’s sole discretion, you fail to comply with any term of this Agreement, or for any other reason permitted by the Company.
(c) No course of conduct or trade practice shall operate to modify or amend this Agreement, unless expressly agreed to in writing by the Company.
(d) You may not assign or transfer this Agreement without the prior written consent of the Company, which may be withheld at its sole discretion. Any attempted assignment without such consent shall be null and void. This restriction does not apply to any permitted successor entity that has a contractual right to assume obligations under an agreement with the Company relating to the Service.
(e) Section headings are included for convenience only and shall not affect the interpretation of this Agreement.
(f) Upon request, you agree to provide any documentation or information reasonably required by the Company to verify your compliance with this Agreement.
(g) You waive any defenses based on the electronic form of this Agreement or the absence of physical signatures by the parties.
Section 15 – Statute of Limitations on Claims
You and the Company agree that, notwithstanding any applicable statute or law to the contrary, any claim or cause of action arising out of or relating to your use of the Service or this Agreement (including the Privacy Policy) must be filed within one (1) year after the claim or cause of action accrues. Any claim not filed within this period will be permanently barred to the fullest extent permitted by law.
Section 16 – Entire Agreement and Understanding
These Terms and Conditions, together with any policies or operating rules posted by the Company on the Website or in connection with the Service, constitute the entire agreement and understanding between you and the Company and govern your use of the Service. They supersede and replace any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and the Company, including any earlier versions of these Terms and Conditions.
Any ambiguity in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
Section 17 – Company Contact Information
If you have any questions about these Terms and Conditions, please contact us at [email protected].
Last Updated: June 18, 2026