Last updated: 21 October 2026
This Cookie Policy explains how SupportAnimal.com uses cookies, local storage, and similar technologies when you visit our website. It should be read together with our Privacy Policy, which explains what personal information we collect and why, and our Your Privacy Choices page, where you can change your choice at any time.
What cookies and local storage are
Cookies are small text files that a website stores in your browser. They let a site remember something between page views — for example, that you have already answered our privacy banner. Local storage is a similar store that holds slightly larger values but is never sent to the server automatically.
“First-party” means the storage is created by supportanimal.com itself. “Third-party” means it is created by another domain, such as a security provider. “Session” storage disappears when you close the browser; “persistent” storage stays until it expires or you delete it.
The short version
- Necessary — required to run the site securely and to remember the choice you made. These are always on.
- Analytics — optional. We use a self-hosted counter (Rybbit) to see which pages are read and which are not. It is on by default and you can turn it off.
- Campaign measurement — optional. If you arrive from a tagged link, we remember which campaign brought you so we can credit it. It is first-party, on by default, and you can turn it off.
- Advertising — none. We do not run advertising pixels, we do not track you across other websites, and we do not sell or share your personal information for cross-context behavioral advertising.
- Session replay — off. We do not record your session on this site.
Cookies and storage we use
| Name | Set by | Purpose | Duration | Category |
|---|---|---|---|---|
sa_consent | supportanimal.com | Remembers which optional categories you allowed and carries a signed record of when you chose. Other first-party systems on this site read it so they can respect the choice. | 12 months | Necessary |
mkt_attribution | supportanimal.com | First-party campaign attribution. If you arrive from a tagged link (utm_*, gclid, and similar), those parameters are stored in this signed, HttpOnly cookie so the campaign that brought you can be credited. It is not used for advertising on other sites. | 90 days | Campaign measurement |
rybbit-visitor-idlocal storage, not a cookie | supportanimal.com (Rybbit, self-hosted) | A random identifier so our own analytics can tell a new visit from a returning one. It is not shared with a third party and is not used to build an advertising profile. | Until you clear site data | Analytics |
mkt_attr_seenlocal storage, not a cookie | supportanimal.com | A timestamp that stops the attribution script from reporting the same campaign on every page view. | Up to 90 days, rolling | Campaign measurement |
wordpress_logged_in_*wp-settings-* | supportanimal.com | Only for staff signed in to WordPress: keeps the login session and dashboard preferences. Never set for ordinary visitors. | Session / up to 1 year | Necessary |
wordpress_test_cookie | supportanimal.com | Checks that your browser accepts cookies when you open the login screen. | Session | Necessary |
__cf_bmcf_clearance | Cloudflare | Security. Cloudflare may set these when it needs to distinguish a person from a bot or to remember that a challenge was passed. They protect the site from abuse and are not used for advertising. | Up to 30 minutes / up to 30 days | Necessary |
Cookie names and lifetimes can change as the site evolves. What matters is the category: necessary storage is always on, and optional storage follows the choice you make in the banner.
Managing your choice
You can change or withdraw your choice at any time: Cookie settings or on the Your Privacy Choices page. The choice applies to this browser and device, takes effect immediately, and is remembered for 12 months. When we make a material change to this policy we ask again instead of assuming the old answer still applies.
If your browser sends a Global Privacy Control signal, campaign measurement is turned off automatically and stays off until the signal stops.
Third-party services we rely on
- Cloudflare — content delivery, firewall, and bot management. It may set the security cookies listed above.
- Cloudflare Turnstile — checks that the review form is submitted by a person, not a script. It loads a widget from
challenges.cloudflare.comand does not set advertising or analytics cookies. - Rybbit — our analytics software, running on our own server at
stats.supportanimal.com. We operate it and the data stays with us. - Amazon SES — delivers our transactional email. It does not set cookies on this site.
- WordPress — the content system this site runs on. Its cookies appear only for staff logins.
We do not use Google Analytics, the Meta pixel, TikTok or other advertising tags, and we do not embed third-party videos that set cookies on page load.
Cookies in your browser
Every major browser lets you see, block, and delete cookies and site data. In Chrome, Safari, Firefox, and Edge these controls live in the privacy or site-settings section. Blocking necessary storage can break login and forms; clearing site data removes sa_consent, so the privacy banner will ask you again on your next visit.
Changes to this policy
We will update this page when the cookies we use change or when the law requires it. The date at the top always shows the current version. If a change affects what we may do with your data, we will ask for your choice again rather than rely on the previous one.
Contact
Questions about this policy or about the choice you made? Email [email protected] or write to SupportAnimal.com, PO Box 9022497, San Juan, Puerto Rico 00902.