SupportAnimal.com cannot guarantee that landlords, airlines, or housing providers will consistently apply or interpret federal ESA-related regulations. If an accommodation request is denied due to concerns about documentation, we may provide informational support to help you understand the situation and next steps.
Refunds are considered individually and handled on a case-by-case basis.
After changes to the Department of Transportation’s Air Carrier Access Act effective January 11, 2021, only some airlines continue to recognize Emotional Support Animals. Airline policies vary, and choosing a carrier that does not accept ESAs is not considered a valid reason for a refund.